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Frequently Asked Questions
Find answers to common questions about our products and services
Are your K-pop albums official and count towards charts?
Yes, all our albums are 100% official and count towards Hanteo and Gaon (Circle) charts.
What is included in a 'Pre-order' item?
Pre-order items often include limited edition benefits like posters, special photocards, or mini-books provided by the manufacturer.
How do you ensure albums aren't damaged during shipping?
We use high-quality bubble wrap and sturdy cardboard boxes to ensure your collectibles arrive in mint condition.
Do you ship lightsticks with batteries?
Due to international shipping regulations, batteries are not included with lightsticks and must be purchased separately.
Can I cancel my order after it has been placed?
Orders can be cancelled within 24 hours of placement, provided they have not yet been processed for shipment.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website.